Exclusive Services
Which other payments method do you provide on your website?
You can pay with major credit cards, PayPal, Checks and Wire Transfers
Do I need to pay for shipping cost?
Shipping is free within the United States. All other locations, shipping is charged. DHL and UPS are our preferred shipping companies.
Do you send to PO BOX address?
No. We only send to the registered and confirmed address.
How do I modify or cancel an order?
Contact us via email at sales@optiamerica.net
Can I return products?
No returns and/or exchanges of products are accepted.
What are the payment terms?
Payment has to be made in advance before shipment. For special orders, we require 30% of payment in advance, and 70% of payment before delivery.
What is the delivery time?
Between seven to twenty-eight days after receiving the full payment.
​
Do you provide service and installation?
We do not provide service and installation.
​
Warranty
12 months from date of purchase for main components (not consumables).
​
Remarks
Product cost does not include shipping charges and installation.
All conditions are subject to change without notice.